Refund Policy

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Refund and Payment Policy:

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At CharmTech Academy, we are dedicated to offering a flexible and considerate approach to your investment in our Live Virtual Scrum Master Training Course. Our revised policy guidelines are designed to serve your needs better. Please review the following information carefully:

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 Payment Plans (for Live Virtual courses only):

1. Initial Deposit: Secure your spot in our live course with a non-refundable and non-transferable deposit of $500, which should be paid first before making any further payments towards the course balance.
   
2. Payment Flexibility: You can choose to pay the remaining balance in increments that suit your convenience throughout the registration period.

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3. Balance Clearance: Please ensure to settle all balances one week prior to the session start date. Failing to do this results in the forfeiture of your deposit and all previous payments, albeit these payments (excluding the $500 deposit) can be applied to a prospective class.

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4. Promotions and Coupons: Kindly note, payment plans are not compatible with coupon discounts or early bird specials.

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5. Cancellation or Transfer: To request a cancellation or to transfer your payments to a future class within the stipulated time frames, please email help@charmtechacademy.com.

Full Payment:

1. Cancellation Within 24 Hours: If you opt to pay for the course in full (utilizing any promotions, coupons, or early bird specials), you have the flexibility to cancel your enrollment within 24 hours of registration for a full refund. This applies to our Live Virtual courses, and our Self-Paced courses.

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2. Cancellation After 24 Hours (for Live Virtual courses only): Cancellations made after 24 hours yet before the close of the registration period (ending one week prior to the session start date) won't qualify for a refund, but the funds can be moved to a future class.

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3. Post Registration Period Cancellation (for Live Virtual courses only): Unfortunately, no refunds or transfers can be facilitated for cancellations after the registration period closes.

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4. Cancellation or Transfer (for Live Virtual courses only): If you wish to cancel your enrollment or transfer funds to a future class within the permitted time frames, email your request to help@charmtechacademy.com.

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Requesting Withdrawal (after registration period, for Live Virtual courses only):

If you find the need to withdraw from the course after the registration period has ended (one week before the session start date), follow the procedure below:

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1. Notification: Communicate your intention to withdraw by sending an email to help@charmtechacademy.com and your assigned trainer, with details including your full name, the course enrolled in, and the reason for withdrawal.

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2. Materials Return: Should there be any materials or resources provided during the course, ensure to return them in their original condition to facilitate the process.

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Processing Times:

For cancellation or transfer requests, anticipate the following:

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1. Timeline: Allow us up to 48 business hours (Monday - Friday, 8am-5pm) to process your request. Note that the actual timeframe for a refund to reflect in your account may vary, influenced by your bank's policies and procedures.
   
2. Bank Consultation: We recommend reaching out to your bank to get an estimate of the expected timeline for the refund to appear in your account.

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3. Original Payment Method: All refunds will be credited back to the original payment method used at the time of registration.

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Note:
- Late requests that surpass the defined deadlines will not be considered for either refund or transfer.

- The refund policy may be modified or updated at CharmTech Academy's discretion.

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Should you have any queries or require additional information regarding this policy, we are here to assist you at help@charmtechacademy.com. We thank you for choosing CharmTech Academy and are eager to facilitate a beneficial learning journey for you.